Privacy policy


K MAKI & C.A SANO T/A MASA MATCHA (ABN 95 203 211 502)

Last Updated: 1/03/2025

1. INTRODUCTION

Masa Matcha ("Masa Matcha," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website, masamatcha.com (the "Website"). This Privacy Policy outlines the manner in which we collect, use, disclose, and protect personal information in compliance with applicable privacy laws.

2. INFORMATION WE COLLECT

2.1 website hosting and third-party services

Our Website is hosted on Squarespace, which may collect and process personal information on our behalf. Squarespace's privacy policy governs how they collect, use, and store data. We encourage you to review Squarespace’s privacy policy to understand how your information may be processed by them.

2.2 Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

  • Full name;

  • Email address;

  • Phone number;

  • Billing and shipping addresses;

  • Payment information; and

  • Any other information you provide when communicating with us or making a purchase.

2.3 Device and Usage Information

When you visit our Website, we may collect certain information automatically, including:

  • Internet Protocol (IP) address;

  • Browser type and version;

  • Time zone settings;

  • Referring website;

  • Pages visited and duration of visit; and

  • Other analytical data collected via cookies and similar tracking technologies.

3. PURPOSES FOR PROCESSING PERSONAL INFORMATION

We collect and process personal information for the following purposes:

  • To process and fulfill purchases, including payment processing and order confirmation;

  • To communicate with customers regarding orders, inquiries, and customer support;

  • To improve our Website’s functionality and enhance user experience;

  • To comply with legal obligations and regulatory requirements;

  • To prevent fraud and ensure the security of our Website and business operations; and

  • To send marketing communications where consent has been obtained.

4. DISCLOSURE OF PERSONAL INFORMATION

Masa Matcha does not sell or rent personal information. However, we may disclose personal information to:

  • Service Providers: Third-party entities engaged to provide services such as payment processing (e.g., Stripe, PayPal), order fulfillment, analytics, and marketing.

  • Legal and Regulatory Authorities: Where required by law, court order, or regulatory obligation, we may disclose personal information to law enforcement or other authorities.

  • Business Transfers: In the event of a sale, merger, or transfer of assets, personal information may be transferred to the acquiring entity in accordance with applicable laws.

5. DATA RETENTION

Personal information will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. INDIVIDUAL RIGHTS AND CHOICES

Subject to applicable laws, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your personal data, subject to legal obligations.

  • Objection to Processing: Object to certain data processing activities.

  • Opt-Out: Unsubscribe from marketing communications at any time. To exercise any of these rights, please contact us at hello@masamatcha.com.

7. SECURITY MEASURES

We implement appropriate technical and organisational measures to safeguard personal information from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

8. THIRD-PARTY LINKS

Our Website may contain links to third-party websites. Masa Matcha is not responsible for the privacy practices or content of such third-party websites. Users are encouraged to review the privacy policies of external sites before providing personal information.

9. CHANGES TO THIS PRIVACY POLICY

Masa Matcha reserves the right to update or modify this Privacy Policy at any time. The latest version will be posted on our Website, and the "Last Updated" date will be amended accordingly. Continued use of our Website constitutes acceptance of the revised Privacy Policy.

10. CONTACT INFORMATION

For inquiries regarding this Privacy Policy or your personal information, please contact us at:
Masa Matcha
Email: hello@masamatcha.com
Website: masamatcha.com